Last modified: September 1, 2019
There are many different ways you can use our services – to search for and act upon information, to understand and manage your information technology assets, to change and affect your assets. When you share information with us, for example by creating an Account, we can make those services even better. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
We’ve tried to keep it as simple as possible. Your privacy matters to JPL Technical Solutions (“JPL Tech”) so whether you are new to JPL Tech or a long-time user, please do take the time to get to know our practices – and if you have any questions consult this page.
Information we collect
We collect information to provide better services to all of our users. We collect the information in two ways:
Device information: We collect device-specific information (such as hardware model, operating system version, unique device identifiers, and information related to both hardware and software information technology assets).
Log information: When you use our services or view content provided by JPL Tech, we automatically collect and store certain information in server logs. This includes:
Location information: When you use the services, we may collect and process information about the actual locations of assets. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide JPL Tech with information on nearby devices, Wi-Fi access points and cell towers.
Unique application numbers: Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to JPL Tech when the service periodically contacts our servers, such as for automatic updates.
Local storage: We may collect and store information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and anonymous identifiers: We use various technologies to collect and store information when you visit a service, and this may include sending one or more cookies or anonymous identifiers to your device.
How we use information we collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect JPL Tech and our users. We also use this information to offer you tailored content – like giving you more relevant results and reports.
We may use the name you provide for your JPL Tech Profile across all of the services we offer that require a JPL Tech Account. In addition, we may replace past names associated with your JPL Tech Account so that you are represented consistently across all our services.
When you contact JPL Tech, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.
JPL Tech processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Transparency and choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.
Information you share
Many of our services let you share information or access to information with others by granting them access through their Account.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share
We do not share personal information with companies, organizations and individuals outside of JPL Tech unless one of the following circumstances applies:
We may share aggregated, non-personally identifiable information publicly and with our partners. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect JPL Tech and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
Compliance and cooperation with regulatory authorities